What we do?

 Services Plans



Services



We offer ad-hoc IT support. This is simple break/fix solution. Simply contact our office via phone or using this website to log your enquiry. You will receive a ticket number and an estimated time of when this job will be completed and an estimated quote.

Most of our clients allow us remote access. This means we can fix their computers from our office, saving on call-out fees and getting a faster resolution. With our client's consent, we will have access to their computers via a secure and encrypted service via the internet. If you are comfortable with this, simply click here to download our remote access tool "Log-me-in".

Alternatively, if you would like to meet us, click here and we'll book in a time for either a Skype call or to visit you on-site.

The key to keeping a reliable and effective computer system is by monitoring and maintaining your system. Secondly, by identifying and resolving potential threats means a smoother running system and less downtime.

Our Monitoring and Maintenance Plans have proven that proactively managing your network always costs less than reacting to problems after they occur. Our plans have been designed especially for small businesses and this service includes:



The act of running one or more virtual computers on a single piece of hardware.

Simply by moving your servers into virtual machines, you make them easy to copy, move, and consolidate on shared hardware. Because all the virtualisation solutions support snapshots, you can easily reset a virtual server to a previous version, should you need to roll back undesirable changes such as a malware infection or an update gone wrong. In the event of a hardware failure, you can quickly spin up your virtual server on backup hardware. In other words, virtualisation offers small shops the same sorts of benefits it offers large data centres, even if automation isn't part of the bargain.

Also, by leveraging the snapshot features of the virtualisation solutions, you can save time and effort by taking snapshots of the virtual machines before you apply service packs or application updates. If there's a problem with the update, you can quickly roll the server back to the snapshot and be back in business very quickly.

Source: http://howto.techworld.com/virtualisation/112717/how-to-set-up-virtualisation-for-small-businesses/
Protecting your data is just as important as protecting your system from viruses. In fact you are more likely to have a hard drive fail than be hit by a virus attack, and once your data has gone, that’s all your contacts, emails, accounting system lost.

There are different types of back-ups, you can use external hard drive, USB flash drive, CD, DVD and tapes. However the most recent form is online, its simple and super convenient. Online Back-ups are:


Additionally, it can be a "set and forget" solution, you don’t need to remember to physically swap out the tapes or CD’s etc. Plus having your data stored off-site also protects it from vandalism, fire etc. You can also download your data to a new PC within minutes.
A VPN connection allows you to access your business network or computer from where-ever you are. For example, if you are at home, you can 'log-in' to your business computer via this safe and secure connection. You will have access to all your files, emails etc, as if you are physically in your office. Alternatively, if you have staff on the road that need to update and access data, they can log on with a VPN connection too. The beauty is you can use your VPN connection from anywhere world-wide as long as you have an internet line.

"Whether I’m at home or on the road, I can connect to company systems via my secure Virtual Private Network (VPN) using the internet. I can work as if I were in the office, picking up emails and important documents. It’s not important if I’m not physically there, it’s important that I can stay in touch."
Connecting to the hive of business
Microsoft Exchange Online is a hosted enterprise messaging solution based on Microsoft Exchange Server and provides the following:


The power of Exchange email, calendar, and contacts with built-in functionality to help protect against viruses and spam at no extra cost giving customers anywhere access to mailbox data across PCs, the Web and mobile devices.


Source:  T-Suite
With terminal services, your server holds all the applications centrally and all workstations simply access these applications.

From the operations side of running a business, there are really only two things that are important: time and money. The great thing about Terminal Services is that it can save you both. And as a result:




From a time-saving perspective, Terminal Services lets administrators install, configure, manage and maintain applications centrally on a server. This is usually much faster and easier to do than deploying applications on several desktop machines at different sites across an enterprise.

And by making the job of the administrator easier, companies also save money on IT support costs for their information systems infrastructure. Furthermore, centrally-deployed applications are usually easier to maintain (for example, patching and upgrading) and simpler to troubleshoot when things go wrong.

Another cost-saving perspective is that since in a terminal server environment all application logic runs on the server, the processing and storage requirements for client machines are minimal. This means you can save money by keeping in service older desktop computers running legacy versions of Windows, and focus your limited IT budget on a high-powered system to run as your terminal server. Or you can toss your old desktop PCs and buy thin clients like instead.

Source: http://www.windowsnetworking.com/articles_tutorials/Overview-Terminal-Services.html

Author: Mitch Tulloch, Published: Feb 24, 2005, Updated: Feb 06, 2006
Cost Compare

Terminal Services

Traditional Server Set-up

Application installation, configuration and maintenance

IT engineer to install, conduct maintenance and configure once on server. All workstations mimic server.

IT engineer to install, maintain on all individual workstations and server. High IT support and maintenance costs.

Workstations

Requirements – thin clients or old PC hardware. Hardware which is much cheaper and will last longer

PC’s that have fairly high specs to handle the memory and processing speed.